Privacy Policy – Alano DT 3 | How We Handle Your Data

1. Introduction

Alano DT 3 is an online gaming and sports betting platform serving players in Pakistan. When you register an account, deposit funds in PKR, place bets on cricket or other sports, play slot games, participate in bingo, or simply browse the platform, you share certain information with us. This Privacy Policy explains what that information is, why we need it, and how we handle it.

This policy applies to all users of the Alano DT 3 platform, whether you are a registered account holder or a visitor who has not yet signed up. By continuing to use the platform, you acknowledge that you have read this policy and understand how your information is processed.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are part of the full agreement between you and Alano DT 3.

2. Information We Collect

We collect information from you in two main ways: information you provide to us directly, and information we collect automatically when you use the platform.

Information You Provide Directly

When you register an account, verify your identity, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information. This typically includes:

• Your full legal name and date of birth
• Your CNIC number or passport number (for identity verification)
• Your email address and phone number
• Your home address
• Your payment method details – for example, your JazzCash or Easypaisa account number, bank account details, or card information used for deposits and withdrawals in PKR
• Any documents you submit during the KYC (Know Your Customer) verification process
• Messages and communication you send to our support team

Information We Collect Automatically

When you access and use the Alano DT 3 platform, certain technical and behavioural information is collected automatically. This includes:

• Your IP address and approximate geographic location
• The device you are using, including device type, operating system, and browser
• Pages and sections of the platform you visit and the time you spend on them
• Games you play, bets you place, and transactions you make
• Session timestamps, login frequency, and platform interaction patterns
• Cookies and similar tracking data (see Section 5 for full details)

Data Category	Examples	Source
Identity Data	Full name, date of birth, CNIC/passport	Provided by you
Contact Data	Email address, phone number, home address	Provided by you
Payment Data	JazzCash/Easypaisa number, bank account, card details	Provided by you
Transaction Data	Deposit and withdrawal history, amounts in PKR, timestamps	Generated by platform use
Technical Data	IP address, device type, browser, OS	Collected automatically
Usage Data	Games played, bets placed, pages visited	Collected automatically

3. How We Use Your Information

Alano DT 3 uses the information we collect for the following purposes. We only use your data when we have a legitimate reason to do so – either because it is necessary to provide you with the service, because you have given us consent, or because we have a legal obligation to do so.

• Account registration and management: We use your identity and contact information to create and maintain your account, verify your age, and keep your account details up to date.
• Processing deposits and withdrawals in PKR: We use your payment data to process transactions via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets. This is necessary to deliver the core service.
• Identity verification (KYC): We use identity documents to verify that you are who you say you are, that you are aged 18 or above, and that your payment methods belong to you. This is required to prevent fraud and protect all players on the platform.
• Platform security and fraud prevention: Technical and usage data helps us identify suspicious activity, prevent unauthorised access, and protect the integrity of the platform for all users.
• Responsible gaming management: We use transaction and usage data to monitor for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to fulfil our responsible gaming commitments.
• Customer support: When you contact us, we use the information you provide and your account history to resolve your query efficiently.
• Platform improvement: Aggregated and anonymised usage data helps us understand how players use Alano DT 3 and where improvements can be made to the experience.
• Communications: We may use your contact details to send you information about your account, changes to our terms or policies, or relevant promotions and bonuses – provided you have not opted out of marketing communications.

4. Payment Data

Payment data requires particular care and we handle it accordingly. When you provide a JazzCash number, Easypaisa account, bank account details, or card information to make a deposit or receive a withdrawal in PKR, that information is used only to process the transaction you have initiated. It is not stored in plain text on our servers.

Payment processing for transactions on Alano DT 3 is handled through secure payment gateways. We do not have access to your full card number or mobile wallet PIN at any point during or after a transaction. Transaction records – such as the date, amount in PKR, payment method type, and outcome – are retained for fraud prevention, dispute resolution, and account verification purposes.

All payment methods used on your account must be in your own name. If you request a withdrawal to a payment method that differs from the one used for your deposit, we may require additional verification before processing the transaction. This step protects you against unauthorised withdrawal requests.

5. Cookies and Tracking

Alano DT 3 uses cookies and similar tracking technologies on the platform. Cookies are small files placed on your device that help the platform recognise you, remember your preferences, and function correctly across sessions.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They manage your session, keep you logged in, and enable core features like deposits and game loading. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: These help us understand how players navigate the platform – which pages are most visited, where users drop off, and how different features are used. This data is aggregated and anonymised.
• Preference cookies: These remember settings you have chosen, such as language preference or display options, so you do not have to set them again each time you visit.
• Security cookies: These support fraud detection and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Please be aware that disabling non-essential cookies may affect certain features of the platform. For essential cookies, disabling them will prevent the platform from functioning correctly.

6. Sharing Your Information

Alano DT 3 does not sell your personal information to third parties. Full stop. We do, however, share certain data with trusted third parties where it is necessary to operate the platform and deliver services to you. These situations are described below.

• Payment processors: Your payment details are shared with the relevant payment gateway (such as JazzCash, Easypaisa, or Raast infrastructure) to process your PKR transactions. These processors operate under their own privacy frameworks and are bound by agreements to handle your data securely.
• Identity verification providers: During the KYC process, identity documents may be shared with a third-party verification service to confirm authenticity. These providers are contractually obligated to use your data only for the verification purpose.
• Platform infrastructure providers: Cloud hosting, database, and security service providers may have access to technical data as part of operating our infrastructure. They are bound by data processing agreements and do not use your data for their own purposes.
• Fraud and security services: Where we identify or suspect fraudulent activity, data may be shared with specialist fraud detection partners or, where required by law, with relevant authorities.
• Legal obligations: We may be required to disclose certain data in response to a valid legal request. We will only do so where we are legally compelled to and will not disclose more than is required.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods depend on the type of data and the reason we hold it:

• Account data (name, contact details, identity documents): Retained for the lifetime of your account and for a period of up to five years after account closure, for fraud prevention and compliance purposes.
• Transaction data (deposit and withdrawal records in PKR): Retained for up to seven years for financial record-keeping and dispute resolution.
• KYC documents: Retained for the duration of the account and up to five years after closure.
• Support communications: Retained for up to three years from the date of the last interaction.
• Technical and usage data: Typically retained in aggregated or anonymised form for analytical purposes; identifiable technical logs retained for up to 12 months.

When retention periods expire, data is securely deleted or anonymised. If you request account closure and there are no outstanding balances or investigations, we will begin the deletion process for data that is no longer required to be retained.

8. How We Protect Your Data

Alano DT 3 takes data security seriously and has implemented a range of technical and organisational measures to protect the personal information we hold. These include:

• Encryption of data in transit using industry-standard TLS protocols
• Encrypted storage for sensitive data including identity documents and payment records
• Access controls ensuring that only authorised staff members can access personal data, and only to the extent necessary for their role
• Regular security reviews and vulnerability assessments of our platform infrastructure
• Monitoring for suspicious login attempts and unusual account activity
• Staff training on data protection responsibilities and secure data handling practices

Despite our best efforts, no online system can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected] and change your password without delay.

9. Your Rights Over Your Data

As a user of Alano DT 3, you have rights over your personal data. These rights are described below. To exercise any of them, contact our support team and we will respond within a reasonable timeframe.